Complaints Policy – Edrak Advocates in Dubai

How to submit a complaint to Edrak in Dubai: confidential form, email or phone — professional handling that protects client rights for our Dubai services.

Our Commitment

At Edrak in Dubai we are committed to listening to our clients and handling complaints with seriousness and professionalism — to protect trust in consultation and representation linked to Dubai courts.

How to Submit a Complaint

Complaint Form

Response Time

  • We acknowledge receipt within two working days and aim for a substantive reply within 5 working days.
  • For complex complaints, clients will be notified of the additional time required.

Confidentiality

  • All complaints are treated with full confidentiality and are not shared with third parties unless legally required.
  • Submitting a complaint through this form does not suspend statutory or court deadlines unless agreed in writing.

Processing Steps

  1. Complaint received and logged into the system.
  2. Review by the responsible legal consultant.
  3. Contact with the client to clarify details.
  4. Provide the appropriate solution or action.

Client Rights

  • Clients have the right to track the status of their complaint at any time.
  • They have the right to object to the proposed solution and request further review.
  • Abusive complaints or those lacking essential details may not be processed. Contact: info@dubai-lawyer.ae.